Free in-home measure Lead time 4–6 wks Serving the NY metro since 2007
(862) 243-0074
The Window & Door Bros
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Legal → Terms & Warranty

Terms of Service

Last updated: May 23, 2026

1. Acceptance of these terms

These Terms of Service ("Terms") govern your use of thewindowdoor.com and your purchase of products and services from Windows and Doors Brothers LLC. By using the site or placing an order, you agree to these Terms. If you don't agree, please don't use the site.

2. Quotes, pricing & the builder

Prices shown on the site and in our Custom Builder are estimates for budgeting. They are calculated from dimensions and options and do not include tax, delivery, or installation, which are quoted separately after an in-home measure. A binding price is provided only in a written quote on our letterhead.

We make every effort to keep pricing and product information accurate, but errors can occur. We reserve the right to correct any error and to decline or cancel an order placed at an incorrect price, with a full refund of anything paid.

3. Orders & payment

  • An order is confirmed when you approve a written spec sheet and pay any required deposit.
  • Custom orders typically require a deposit before production; the balance is due per the terms on your quote, generally before or upon installation.
  • Payment is processed in person or via a PCI-compliant processor; we do not store full card details.
  • Title and risk of loss pass to you upon delivery or installation, as stated on your quote.

4. Measure & installation

Booking a measure through our estimate form reserves a slot; we confirm by phone or email. Free measures apply within 30 miles of our Rockaway workshop. You are responsible for providing safe, reasonable access to the work area. Where you arrange your own installer, our workmanship warranty covers our manufacturing only, not third-party installation.

5. Limited workmanship warranty

We warrant that units we build are free from defects in materials and workmanship for ten (10) years from the date of installation by our crew, under normal residential use. Insulated glass seals and hardware are covered per the manufacturer terms noted on your spec sheet.

What's covered

  • Defects in our manufacturing and, where we installed, our installation workmanship.
  • Failure of insulated glass seals (fogging) within the manufacturer term.

What's not covered

  • Damage from accidents, abuse, misuse, alteration, or improper third-party installation or maintenance.
  • Normal wear, weathering of finishes, condensation due to indoor humidity, or acts of nature.
  • Glass breakage after delivery (unless a defect), and labor for issues outside the covered scope.
To make a claim, email [email protected] with your order number and photos. We will repair or replace covered units at our discretion. This warranty is in addition to, and does not limit, your statutory consumer rights.

6. Returns & cancellations

Returns, refunds, and cancellations are governed by our Returns & Refund Policy, which forms part of these Terms. In short: stock items are returnable within 30 days in original condition; custom units are non-refundable for change of mind but fully covered if defective, damaged, or incorrect.

7. Website & content

The site, including its text, graphics, logo, product renderings, and code, is owned by or licensed to Windows and Doors Brothers LLC and protected by intellectual-property laws. You may use the site for personal, non-commercial purposes. You may not copy, resell, or scrape the site or use our branding without written permission. You agree not to misuse the site or interfere with its operation.

8. Disclaimers & limitation of liability

The site is provided "as is" without warranties of any kind except as expressly stated. To the fullest extent permitted by law, our total liability arising from your use of the site or any order is limited to the amount you paid for the product or service at issue. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited by law, including for fraud or personal injury caused by negligence.

9. Governing law & disputes

Windows and Doors Brothers LLC is a Florida limited liability company (Doc# L23000390002). These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. The state and federal courts located in Hillsborough County, Florida will have jurisdiction over any dispute, subject to any applicable consumer-protection rights you may have to bring a claim elsewhere (including under the laws of your state of residence). We encourage you to contact us first so we can try to resolve any issue directly.

10. Contact

See also our Privacy Policy and Cookie Policy.